vip117 Privacy Policy
Learn clearly and transparently how your personal information is collected, stored, and kept secure on the vip117 platform.
1. Introduction and Purpose of This Policy
vip117 is a reliable and secure online entertainment platform. We believe that user privacy and the protection of personal information are fundamental rights. This policy has been written so that you can clearly understand what types of information we collect, how we use it, and how well your information is protected.
By using the vip117 website or mobile platform, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please stop using our platform and contact us.
This policy should be read together with our Terms and Conditions and Responsible Gaming policy, as they together form vip117's overall user protection framework.
2. Information We Collect
vip117 only collects information that is necessary to provide platform services, ensure security, and meet legal obligations. We never collect unnecessary information.
Identity Information
Name, date of birth, gender, nationality, and details from government-issued documents required for identity verification.
Contact Information
Email address and information required for account communication. All communication is handled exclusively through the platform.
Financial Information
Transaction details and deposit and withdrawal history. We do not store complete bKash, Nagad, or Rocket account information.
Technical Information
IP address, browser type, device information, cookies, and logs of your activity on the platform.
Gaming Activity Information
Game history, bet amounts, win and loss records, and activity patterns on the platform — to ensure responsible gaming.
Location Information
Approximate geographic location, used only for verifying service eligibility and for security purposes.
2.1 Cookies and Tracking Technologies
The vip117 platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device. They come in two types:
- Essential Cookies: These are required for the platform's core functionality. Without them, login and session management are not possible.
- Functional Cookies: These remember your preferences and settings, such as language selection and display preferences.
- Analytical Cookies: These collect anonymous statistics to monitor and improve platform performance.
3. Purpose of Data Use
vip117 uses collected information for the specific purposes listed below. We never sell personal information to third parties.
- Account Registration and Verification: To confirm your identity and age (21+), to prevent fraud, and to manage accounts securely.
- Financial Transaction Processing: To process deposits and withdrawals smoothly via bKash, Nagad, and Rocket, and to ensure transaction security.
- Customer Support: To provide assistance in Bengali via 24/7 live chat and to resolve issues.
- Responsible Gaming Monitoring: To identify excessive gaming behaviour and to take protective measures when needed.
- Platform Security: To take effective steps to prevent fraud, money laundering, and illegal activity.
- Service Improvement: To use anonymous analytics to improve the platform experience and add new features.
- Meeting Legal Obligations: To comply with applicable laws and regulations and to respond to lawful requests from authorities.
- Bonuses and Promotional Offers: To provide relevant offers and VIP benefits based on your gaming preferences.
4. Data Sharing Policy
vip117 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted technology partners who help operate the platform — such as payment processors, cybersecurity providers, server infrastructure providers, and game software suppliers (including Pragmatic Play, PG Soft, JILI, and Spribe, among others). These partners receive only the limited information necessary to provide their specific services and are bound by strict confidentiality agreements.
4.2 Legal Authorities
In the case of a court order, lawful government directive, or legal investigation, vip117 may disclose information where legally required. Any such disclosure will always follow legal process and be limited to the minimum information necessary.
4.3 Business Restructuring
In the event of a merger, acquisition, or business transfer, your information may be transferred to the new entity. In such cases, an equal or higher level of protection as set out in this Privacy Policy will be ensured.
5. Data Security Measures
vip117 follows industry-leading technologies and practices to protect your personal information. Our security framework is built on the following layers:
SSL/TLS Encryption
All data transmissions are secured through SSL encryption. All information exchanged between your browser and our servers is transmitted in encrypted form.
Secure Server Infrastructure
Our data centres operate in accordance with international security standards. Firewalls, intrusion detection systems, and regular security audits are in place.
Access Controls
Access to your information is restricted to authorised personnel only. All access is logged and reviewed regularly.
Regular Security Testing
We regularly conduct vulnerability assessments and penetration tests to identify and address any security risks in a timely manner.
Please keep in mind that no method on the internet is completely impenetrable. We take the highest precautions to protect your information, but we cannot guarantee absolute security. If you notice any suspicious activity, contact us immediately at [email protected].
6. Data Retention Period
vip117 retains your personal information only for as long as necessary. Retention periods are determined based on the following criteria:
- Active Accounts: All information is retained for as long as the account remains active and is updated as needed.
- Financial Transaction Records: Transaction records are kept for the required period in accordance with financial regulations and legal obligations.
- After Account Closure: Even after an account is closed, some information may be retained for a specified period for legal, regulatory, or dispute resolution purposes.
- Analytical Data: Anonymous statistical data may be retained for an extended period, as it contains no personally identifiable information.
Once the retention period ends, information is securely deleted or anonymised so that individuals can no longer be identified.
7. Your Rights and Controls
As a user of the vip117 platform, you have the following rights over your own information. To exercise these rights, contact us via live chat or at [email protected].
Right to Access Information
You have the right to know what information we hold about you. Upon request, we will provide you with a summary of your information.
Right to Correction
If the information we hold about you is incorrect or incomplete, you have the right to have it corrected or updated.
Right to Deletion
In certain circumstances, you may request the deletion of your personal information, provided this does not conflict with legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for marketing purposes. In such cases, we will stop processing immediately.
Please note that some rights may be limited due to legal obligations, security requirements, or ongoing disputes. We will always endeavour to respond to your requests as quickly as possible.
8. Protection of Minors
Age verification is mandatory during the registration process. If we become aware for any reason that a minor has registered on our platform, we will immediately close that account and delete the associated information.
If a parent or guardian believes their child has created an account on our platform, please contact us immediately at [email protected] or via live chat. We will resolve the matter promptly.
9. Policy Changes and Updates
vip117 may update this Privacy Policy from time to time. You will be informed of changes in the following ways:
- By updating the "Last Updated" date at the top of this page.
- For significant changes, via a notification when you log in to your account.
- For legally significant changes, advance notice will be provided by email.
Continuing to use the platform after changes have been made will be taken as your automatic acceptance of the updated policy. We recommend reviewing this page regularly.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any rights regarding your information, please contact us in the following ways:
Contact by Email
For any privacy-related matters, write to us at:
[email protected]
Contact via Live Chat
Get immediate assistance through our 24/7 Bengali live chat support. For privacy-related questions, start the chat by typing "Privacy".
We are committed to responding to your requests as quickly as possible. You can also visit our FAQ page and Responsible Gaming section for more information.
Play safely with vip117
Your information is fully protected. Join vip117 today and enjoy a trusted platform.